Pre Paid Mastercard and Student Beans 20% discount

[sgodha]

Hello EE team,

I placed order after reading T&C on SB and post my order i have been given message to contact on last page. When I called EE team on given number, gentleman rejected 20% in conjunction with prepaid master card. Saying EE T&C says - offer cant be given along with other discounts.

So what's the GOLDEN TRUTH as one of the two is not showing correct T&C and its not legal.

SB T&C attached -

[Northerner]

Hi @sgodha 

It says in the offer terms and conditions below: 

I would have assumed the card was a gift but it seems not and in fact the same as a discount. The call handler was correct as you cannot have two discounts on your account.  The SB site is wrong it seems. 

Offer starts 28th October and runs to 24th November. Get a digital prepaid card when purchasing one of our eligible devices on a 25GB and above plan.

Samsung A33 - £100 digital prepaid card, Samsung A13 5G (not 4G) - £100 digital prepaid card, Oppo Find X5 Lite - £150 digital prepaid card, Oppo Find X5 - £250 digital prepaid card, Google Pixel 6A - £200 digital prepaid card, Oppo Find X5 Pro - £300 digital prepaid card, Samsung S22+ - £300 digital prepaid card, Google Pixel 7 - £200 digital prepaid card, Google Pixel 7 Pro 128GB - £300 digital prepaid card and Google Pixel 7 Pro 256GB - £300 digital prepaid card.

While stocks last. Offer cannot be redeemed for cash or exchanged. If your EE account remains in arrears 14 days after original point of dispatch you will no longer be eligible for the digital prepaid card. Offer cannot be combined or used in conjunction with any other offer, discount or promotion. This card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by Mastercard International Incorporated. You can access the FAQ’s of your digital prepaid card at Prepaid FAQs (purecard.com). For full T&C’s please visit https://legal.purecard.com/terms.

[sgodha]

@Northerner many thanks for your reply.

Any idea how to get this correct in SB site as its misleading and legally not correct.

Surely SB must be taking some kind of approval from EE before advertising these deals, right?

[Christopher_G]

Hi @sgodha 

Customers who take advantage of an eligible handset and plan through Student Beans are eligible for the pre-paid Mastercard offer.

We've fed this back to the relevant teams to try and make this information clearer online.

Chris

[sgodha]

@Christopher_G Thanks a lot for confirming. I have cancelled my original order as two calls and both advisor told its not eligible.

Also chat earlier was in same line as well.

Let me see if I can place order and will keep this chat to claim pre-paid card.

[James_B]

No problem @sgodha 🙂

James

[sgodha]

@James_B @Christopher_G 

Is the same apply to Employee 20% discount offers as well? or is it only SB is eligible and not employee perks?

Many thanks for your reply's

[Leanne_T]

Hi @sgodha

The EE Perk discount is also eligible.

Leanne.

[sgodha]

Many thanks, I thought so.

[Leanne_T]

No problem @sgodha

Leanne.