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Playstation 5 bundle

dazzalfc6
Explorer

‎30-10-2022 04:54 PM

I've ordered a PS5 console gaming bundle via pay monthly accessories (currently showing in stock) however I haven't had a confirmation email, and the £10 upfront payment I made is showing as a credit on my account?  Has this order gone through?  And is it in stock as it says?

Thanks

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎30-10-2022 05:00 PM

@dazzalfc6  have you checked your spam folder? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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dazzalfc6
Explorer
In response to Chris_B

‎30-10-2022 05:16 PM

Hi.

Yep, was in my spam, however it has no mention of PS5 Gaming bundle as the email hasn't sent properly (says ${device.product.deviceColor as the product) and there's no order number or anything.  Also, my account still says I'm in credit £10, no mention of the order anywhere in my account, and if I pretend to order it again it says I have 0 out of 5 monthly devices in use 😕

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to dazzalfc6

‎31-10-2022 08:06 AM

Hi @dazzalfc6,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check the status of your order if you get in touch.

James

0 Helpful
Amydarlo92
Explorer

‎03-11-2022 03:08 PM

Hey, how did you get on? Did it come through? I’m in the Same situation. Thanks 

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