Perks password reset

[BecP77]

Hi, 

Im due an upgrade and have been having issues with my perks password reset, tried several times but never get it through. Checked email junk folder, spoke to online chat who said they couldn’t help. Any advice appreciated. Thanks

[Ali_A]

Hi @BecP77 

Welcome to the EE Community

The quickest way for you to get this resolved is to call 150 and speak to our Mobile Care team. They have access to your account and will be able to raise a webform with our perk team. Alternatively, I can email them, but this may take longer.
 

If you would like me to do that let me know. 

Ali 

[BecP77]

Hi, i will try again tomorrow. Rang 101 today but they just put me through to live chat who said they couldn’t help? Thankd

Sent from Outlook for iOS<>

[Peter_W]

Thanks @BecP77 

Let us know how you get on 😊

Peter

[BecP77]

Hi, i finally managed to get it after several attempts. No idea why its so difficult! Have an issue every upgrade with this and discount not being applied. Sent a reset request to my work email. Thanks for your help

[Leanne_T]

Hi @BecP77 

Thanks for coming back and updating us. 

Leanne 🙂