PS5

[angryconsumer4]

Does anyone else have a £24.99 charge from Sony that can’t be explained by EE. Don’t are useless. Why am I being charged extra in top of the payment of the ps5 itself? 

[Jon_K]

Hi @angryconsumer4.

Where are you seeing this charge?

Has it come directly from Sony or is it from EE?

Jon

[angryconsumer4]

It’s on my bill and when I rang EE they said it was Sony

[Leanne_T]

Hi @angryconsumer4

Thanks for coming back to us. 

Is this showing as a one off charge on the bill? 

Has any games or extras been purchased and paid for using the EE mobile account? 

Leanne 🙂

[angryconsumer4]

Hi it’s just showing not sure if it’s a one off, nothings been purchased as there credit on the pa5 account and nothings shown up as that exact amount

[Leanne_T]

Thanks @angryconsumer4

I would suggest giving us another call on 150 and the team will see if this can be looked into further for you. 

Leanne 🙂

[Rtoy]

Hi

Did you get this sorted? I’ve just had this happen to me but for 2 x £25.99 added to my bill 🙄

Thanks