Online chat

[AnnaN2]

I am looking into upgrading my phone and staying with EE, yesterday I have added a deal to my basket. This was enhanced with a Family & Friends discount (-£10 p/m) which is not available anymore after a period of 24 hrs. I would like to discuss over an online chat but I do not see the option.. Please advise

[James_B]

Hi @AnnaN2,

Welcome to the EE Community. 🙂

If you re-enter your friends and family code when you checkout, the discount should be added for you.

James

[AnnaN2]

Hi James_B,

Thank you for your response and a warm welcome 🙂

Forgive my ignorance but where will I find this code again please? If was applied to my basket automatically 

Thanks

Anna

[James_B]

Hi @AnnaN2,

The codes are only available to friends and family of EE employees. If it was added in error at the checkout automatically, you wouldn't be entitled to the discount.

I'm sorry for any confusion this has caused.

James

[AnnaN2]

Hi James_B, 

Thank you for your response. This is disappointing . If I would have gone for the deal on the day it would have been applied.

I would have to have another look for the current deals. 

It is a shame there is no online chat to discuss my options and offers ..  but thanks for your help. 

Regards

Anna

[Kings-2016]

Hi Anna I made a phone order with you yesterday I need an update what's my phone total cost and when can I expect it's arrival 

[Chris_B]

@Kings-2016  this isn’t live chat or customer services. This is a public forum and no one here knows anything about your order or even who you are.    
 
 

[Rach_H]

Hi @Kings-2016 

Welcome to the Community!

I'd recommend reaching out to our team and they will be able to check what is happening with your order, and get you an update.

Rach