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Nhs add on

JoChappy
Visitor

‎07-10-2023 05:21 PM

Evening! My 20% nhs offer has recently expired. When I upgraded my phone/watch yesterday I was told to log on here to re add to my account. Could you give me some information how I complete this please. Also my nhs address has been updated in the last 2 years. All help gratefully received 😊

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎07-10-2023 05:48 PM - edited ‎07-10-2023 05:49 PM

@JoChappy  You have to call customer services to have this re-added you can not do it yourself.  You’ve got 30 days from the contract starting to have this applied. 

When you upgrade you are supposed to reapply the discount it doesn’t just carry over. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team

‎08-10-2023 07:59 AM

Hi @JoChappy 

Thanks for coming here. 🙂

Are you able to register for a new perk account with the new NHS email address? Once registered you can view the codes and provide this to our customer care team on 150. 

Leanne.

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