14-04-2024 07:33 PM
I've recently changed contract and got Netflix as an add on benefit , it originally worked for a day , still showing as active on my bill but when I go to log in it's saying no email registered with that account but when I try using the code they sent originally that says it's activated , can anyone help or advise please
15-04-2024 08:34 AM
Hi @Karen19812
Welcome to the community.
Have you tried closing and re-opening the Netflix app?
Chris
16-04-2024 03:27 AM
Still not resolved the issue 😖
16-04-2024 07:47 AM
OK, thanks @Karen19812
If you speak to our customer service team, they'll be able to check your account from our side and help you get logged in.
Chris