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Netflix Billing after upgrade despite being part of Package

Coire2
Visitor

I already had Netflix as part of package, I upgraded  today & kept Netflix  in package.   I've just received an email from Netflix saying EE is not paying anymore so Netflix will start billing my card??

1 SOLUTION

Accepted Solutions
Ali_A
EE Community Support Team

HI @Coire2 

Your Inclusive Extra should still be active after upgrading, however please check that Netflix is still selected as the option. You can do this by going into the "mobile Add-ons" section of your EE app. 

Once confirmed Netflix is selected just visit Netflix on EE | Activation to connect the subscription back to your existing account. 

Ali 

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1 REPLY 1
Ali_A
EE Community Support Team

HI @Coire2 

Your Inclusive Extra should still be active after upgrading, however please check that Netflix is still selected as the option. You can do this by going into the "mobile Add-ons" section of your EE app. 

Once confirmed Netflix is selected just visit Netflix on EE | Activation to connect the subscription back to your existing account. 

Ali