NHS ee perk cannot generate a code

[Thehitman2210]

I have logged on to my EE perk account as I am due an upgrade. 
I have 5 codes left to use but it will not generate me a code. 

[Michael_D]

Hi @Thehitman2210 

Welcome to the community.

I've sent you over a private message to take some details to help with this.

Michael