NHS Perks

[Couttleberry]

After a lot of trouble getting back into NHS perks and having to re-register, I have lost the 20% discount on my mobile bill. How can I get this reinstated?

[James_B · Accepted solution]

Hi @Couttleberry,

Welcome to the EE Community. 🙂

You'll just need to redeem a new Perk discount code when you order your upgrade online.

Hope this helps.

James

[Couttleberry]

But I don't want to upgrade, I just would like you to reinstate the discount which only lapsed because your system didn't allow me to logon.

[Christopher_G]

Are you still within your contract period, @Couttleberry? 

The 20% discount will only apply to the price plan’s monthly recurring charge and will last for the duration of your minimum term. At the end of your minimum term, your price plan’s monthly recurring charge will revert to the usual pre-discount price, unless you upgrade again using a new EE Perk code.

Chris

[Couttleberry]

HI, I did the upgrade and applied the discount code. I had an email today saying there was a problem matching the phone number and to log in to NHS perks and enter the phone no. I did this and received a message back saying the offer did not apply.

[James_B]

What was the full message you received @Couttleberry?

James

[Couttleberry]

when I put in the phone number or the message saying that EE couldn't process the number and to log in and enter my number?

[Leanne_T]

Hi @Couttleberry 

Thanks for coming back to us. 

Is the plan you have selected already discounted or on offer? 

Leanne 🙂

[Couttleberry]

yes

[James_B]

Hi @Couttleberry,

Sorry, the discount cannot be used in conjunction with any other offer or discount.

James