NHS Discount - New contract. (All codes rejected by ee website?)

[The1dude]

Hi all, 
EE Website error = "Sorry, that voucher’s not valid,"
I am trying to use a NHS discount code on the ee website.
The code itself has literally just been generated on the ee perks website?  
This is for a brand new contract with ee (never been with the network before) and its a new iPhone. 
Attached screencaps shows directly the error shown & the code sourcing. 
Any suggestions on how to fix this?? Its most bizarre that a code generated on your systems is then rejected at the point of use...?! 
Thanks! 
ee error code

[Christopher_G]

Hi @The1dude

Welcome to the community. 🙂

As far as I can see, that plan is valid for the Perk promotion. Could you try manually typing in the code please?

Also, please try a different browser and disconnect from any VPN services, as that can affect the codes being recognised.

Chris

[The1dude]

Thanks Christopher. 

Tried both those options. I switched over to Firefox. 

No joy on Firefox. Same message. 

Flipped on & off my Surfshark VPN connection to a London server. Again, nada. 

Truly not sure what else to try here?? Its super weird that a genuine code generated on EE own systems would not work on the retail ePoS website...?! 

Any other suggestions ( at all!) are welcome & warmly appreciated. 

[Christopher_G]

Could you try with then VPN disconnected completely, @The1dude?

Chris