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Wrongly charged and told different.

Hi, my contract was due to expire on May 2nd. I went into the store last week as I was curious if I had any bills/money to pay before the end of contract. I went in to make sure no money was owed and that my contract would be fully cancelled for the ...

Jai97 by • Investigator
  • 2 Views
  • 1 replies
  • 0 Helpful

Data connectivity in Windsor Berkshire

i live in Windsor and have huge issues with data connectivity. In the centre of town and back at home, inside and outside. I went into store to ask for help and unfortunately was just sold to. My wife’s uses another provider and they don’t have the s...

LWH by • Investigator
  • 1466 Views
  • 13 replies
  • 1 Helpful

Installation timescale - so far 3 months and waiting

I ordered in Jan and despite many many chases do not even have a date to install 1.6gb broadband. I know it’s Openreach but if they were honest about possible timeframes I would never have contracted. what are others experiences of time to install?  ...

Payment system won’t work

I can’t pay my bill, I have tried numerous times, spoke to various people on the phone but it keeps saying something went wrong, my bank informs me nothing is wrong with my card but EE says it isn’t a problem at their end, I can use my card anywhere ...

Vfisher78 by • Contributor
  • 48 Views
  • 10 replies
  • 1 Helpful

Ee roaming

Received text for free ee roaming text came from 111 stated free roaming for house so I have two accounts should this be added to both? Thanks

lbooton by • Explorer
  • 57 Views
  • 5 replies
  • 2 Helpful

WiFi Calling keeps self-disabling

I switched from BT to EE (mobile only) a few weeks ago and have since had problems with WiFi Calling which keeps repeatedly self-disabling, often when I switch on in the a.m. to find WiFi Calling switched off. Or someone says they can’t hear me and I...

PedroUK38 by • Investigator
  • 90 Views
  • 8 replies
  • 2 Helpful

Smart Hub Pro - How to change DNS settings?

I am setting up Smart Hub Plus and want to change the DNS server to 1.1.1.1 but I don't know how, I can't find the option to change it anywhere.Goole returns that the change is done this way:Home > Advanced > My Network > IPv4 Config & switch DNS Ser...

goral by • Established Contributor
  • 4021 Views
  • 22 replies
  • 1 Helpful
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