I upgraded last week and in the info Re: the mastercard offer is says "Within 5 working days of purchase, EE will send an SMS with a link to register your details (Full name, email address, delivery address, phone number & URN)" However I have seen posts on this forum stating it is between 15-30 days to be able to claim the card?? Which is right?
When a customer takes out a contract that is eligible for the pre-paid card offer, the lead number on the account will receive a text 1-5 days after purchase.
This text advises that the digital pre-paid card will be sent to them in a text message after the 14 day cooling off period. The customer will then receive a text to claim the card 15-30 days after the contract was initially taken out.
I received my new phone on November 14th but haven't had a txt. Will it go to the new number? It is a gift for my son and won't be activated till Xmas, but I have the main phone on the account.
I would suggest speaking to our Mobile Care team so they can check your eligibility. As long as you're eligible, you should receive the message 15-30 days after receiving the phone to the lead number on the account.
