Login to ee perks

[Charli4]

I cannot complete registering my account, I registered on Saturday, verified my work email, was told it can take up to 72 hours but I haven’t received any email confirming this. I can’t login it just keeps saying invalid login. Please help 🙂

[Katie_B]

Hello @Charli4. 

Have you been able to check your Spam/Junk folders?

Katie

[Charli4]

Hi,
Yes I have checked my spam for my personal and work emails and have not received anything. Is there no way the account can be deactivated so that I can start again? Or can someone send me the link I would need to reset the password?
Thanks

[Charli4]

Hi,
Yes I have checked my spam for my personal and work emails and have not received anything. Is there no way the account can be deactivated so that I can start again? Or can someone send me the link I would need to reset the password?
Thanks

[James_B]

Hi @Charli4,

When you say you have validated your email address, did you receive an email with a link to validate it?

James

[Charli4]

Hi,

yes I received an email to my work account to verify my email address, I clicked on the link and it said it would take up 72 hours to verify and I haven’t heard anything since. I have tried using the forgot password link and am not even receiving an email with a link for that. 

[James_B]

Hi @Charli4,

You won't be able to reset your password until your account is verified.

What happens if you follow the verification link again?

James

[Charli4]

It takes me to the login in page and no combination of credentials will work

[James_B]

Hi @Charli4,

You'll need to login with your NHS email address and the password you entered when registering.

Does that help?

James

[Charli4]

I have tried that, it doesn’t work