Is student discount available?

taozhiyu · ‎21-10-2022

I swapped my gifgaf for a new EE sim card (no number change) at the ee shop this lunchtime and I didn't know there was a student discount at studentbeans until now(£14.40 for a 125GB sim card).

I just finished my business this afternoon and haven't made the first payment yet, the signal migration for the new sim card won't be completed until Monday so I'm wondering if I can change my package to this offer.

Hope to hear from you soon, thanks!

taozhiyu · ‎25-10-2022

I called 150 and they said it would take 30 days before I could change the plan and I should be able to use the vouchers to pay after the package has been changed.

View solution in original post

Chris_B · ‎21-10-2022

@taozhiyu it might be worth calling customer services to see if this can sorted.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎21-10-2022

There is no cooling-off period or right of return when buying from an EE high st. store.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

taozhiyu · ‎21-10-2022

Thank you for your reply.

Yes, I am going to call tomorrow (possibly) and ask about it, I feel that such student benefits should be told in the shops rather than me finding out that there is such an event on my own.

What is the point of such an event if all students have to find out about the offer themselves? Is it hide-and-seek?

taozhiyu · ‎21-10-2022

Thank you for your reply.

I know this shouldn't be done, having just ordered the package then immediately amended it.
But I'm going to call tomorrow (probably) and ask anyway, I feel that such student benefits should be told in the shop and not for me to find out there is such an event on my own.

What is the point of such an event if all students have to find out about the offer themselves? Is it hide-and-seek?

As for whether it will work or not, that will depend on the official response so far 🤣

By the way, the staff member who helped me with my card didn't seem to be very skilled, he didn't even know where the page up/down button was to select the type of card (he told me there were only three card packages, in fact you can press the left and right flip buttons to select more)

Anyway if I call and remember to share, I'll be happy to share the end result☺️

taozhiyu · ‎25-10-2022

I called 150 and they said it would take 30 days before I could change the plan and I should be able to use the vouchers to pay after the package has been changed.