If you already have an existing Xbox Game Pass Ultimate offer through EE

Knifering
Explorer

Hello,

I have already have Xbox unlimited as one of my perk add-ons with my new contract phone however I was looking at the accessories add-ons that I can get from the shop and seen the Xbox series S with Game pass for 2 years at £19 a month for two years. 

The question I have is will i get an additonal xbox game pass code with this purchase or not. The statement below is not making this clear as I would assume that if i was paying extra for my game pass then it would be fine and this free pass would take over, however i'm already getting it free with my phone and the below statement would make no sense in removing an already free pass and turn it into a gaming bundle pass.

If you already have an existing Xbox Game Pass Ultimate offer through EE this will be replaced with the Gaming Bundle Xbox Game Pass Ultimate offer.

Now if I do not get the extra game pass code then this is not a very good deal at £19 a month for 2 years.

I have 2 different Xbox accounts hence the reason for wanting two working game pass codes. 

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi @Knifering 

So, you can't get this same offer under one number. The new Game Pass would replace the old one. If you have another EE number on the same account, you could add the Xbox Series S bundle to that number as add to plan and get a new game pass.

Chris

View solution in original post

4 REPLIES 4
Christopher_G
EE Community Support Team

Hi @Knifering

Welcome to the community.

I've sent off a couple of emails to try and get some clarification. I'll post back here when I get a reply.

Chris

Christopher_G
EE Community Support Team

Hi @Knifering 

So, you can't get this same offer under one number. The new Game Pass would replace the old one. If you have another EE number on the same account, you could add the Xbox Series S bundle to that number as add to plan and get a new game pass.

Chris

Hi Chris,

That's perfect and will work for me I currently have 2 contract phones on this account so will apply the add-on to the number that currently does not have the game pass as a reward perk.

 

Thanks for the help

 

Gary

Christopher_G
EE Community Support Team

Ah that's great. No problem at all, @Knifering. 🙂

Chris

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