How do I cancel Apple TV+ contract?

[danknight01]

Hi can somebody from EE or within the community please tell me how I cancel my free Apple TV+ subscription. I tried to do it on my iphone but it says I have to cancel via EE. I cannot see anyway of cancelling it on the EE website.

Thanks.

[danknight01]

This doesn't work. It says you have to cancel through EE and I cannot find anywhere on the EE website to cancel this subscription. Anyone know how to do this please?

[Leanne_T]

Hi @danknight01 

Thanks for coming to the community. 

If you log into your EE app and select add-ons, do you have the option to cancel the Apple TV+ add-on? 

Leanne 🙂

[danknight01]

Hi, thanks for the response. No, the add-on section lists the Apple TV+ add on and the date of expiry of the free trial but does not give me the ability to cancel it.

[Leanne_T]

Thanks @danknight01 

In this case, please call us on 150 and the team will be happy to help 🙂

Leanne.

[247liv8ngbest]

Hi there how did you cancel the Apple TV subscription in the end please. This is the last day I can do it without being charged for the next months and onwards.Like you I can’t find where you were supposed to cancel it

[Chris_B]

@247liv8ngbest via the EE app click add ons and then select the Apple TV add on and then you can select to remove the add on. 

[danknight01]

I had to call them on 150 in the end and they did manage to cancel it their end. Apparently you cannot always see the link to cancel it

[Hank4181]

I managed…..I went on the phone app, made sure it was my number I selected (my sons phone is also on my account) clicked on “active add ons” Apple TV was the first add on in the down and I clicked on it to cancel it