Hello @Connie69 ,
Welcome to the community,
Are you on a pay monthly contract?
If that is the case, click on shop and look for it there and order it.
I presume that is what you are asking about.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
