Help

[EJP12]

Please can someone help with sorting my EE perks?… it keeps saying that there is a problem at EE end … driving me insane! 
After trying more than 3 times you can no longer try again for a certain amount of time… iv tried on different days & different times and still get the same error message!

[Katie_B]

Hello @EJP12. 

Welcome to the community. 

Please could you share a screenshot of the error you are seeing? before posting this ensure no personal information shows. 

Katie 🙂

[EJP12]

 this is what it does on all my added extras… and Iv tried different times and several days too. 

thanks 

Liz 

[Katie_B]

Thanks for providing the screenshot @EJP12. 

Are you trying to log in to your EE Perks? if yes, are you using this page HERE?

Katie

[EJP12]

No I’m following the link that was sent to me via txt…. But having tried the link above it actually won’t let me register with my email address it’s saying I need a company’s email address and I don’t have one? 

I took the full works sim plan out with the 3 additional perks and that’s what I’m trying to activate. 

[EJP12]

 then I try to register and get this ….

 

[Katie_B]

Hi @EJP12.

EE Perks is a discount scheme for those working at eligible companies, so please ignore that link.

Are you trying to activate your inclusive extras?

What extras did you choose?

Katie 🙂

[EJP12]

Im trying but it’s proving a very difficult job…. Netflix, Microsoft and Xbox… non of the links are working and I can’t actually do anything with them I get the first error that I sent to you all the time 

[Katie_B]

I am sorry to hear this and understand how frustrating this may be @EJP12. 

If non of your links are working please give us a call on 150. 

Our customer care team will be able to resolve this for you. 

Katie