Help with inclusive extra

[Bluebs]

Hi,

I joined EE on Sunday and my number ported over 2 days ago, I set up my inclusive offer on Sunday when I was sorting my account out. I read I'd should have had a text to give me the next steps but I've not had anything through. What can I do? 

[Leanne_T]

Morning @Bluebs 

Thanks for coming here 🙂

Which inclusive extra would you like to activate? 

Speak soon. 

Leanne.

[Bluebs]

I opted for BT sports as my inclusive extra. My EE app says its been selected but I've had nothing back about it being activated or how to activate it. 

[Leanne_T · Accepted solution]

Hi @Bluebs 

Thanks for coming back to me. 

Can you try entering your details in the BT Sport set up here, does this work for you?

Leanne 🙂

[Bluebs]

Thank you so much, that has worked x

[Leanne_T]

Great news @Bluebs 

Thanks for letting me know. 

Leanne 🙂

[PaulR5]

Hi Leanne,

I have the same issue as bluebs- my new phone arrived today 6th May - I chose AppleTV+ as my inclusive offer and I have not received a text with a code, that I would apparently receive to activate etc. My phone is just showing that I can start a 3 months free trial. I was told on the phone that AppleTV would be free to me for the duration of my 36 month contract. Can you help please? Thanks in advance- Paul

[Christopher_G]

Hi @PaulR5 

Welcome to the community.

Are you able to activate the inclusive extra in your My EE account? That should trigger the message coming through.

Chris

[PaulR5]

Thanks for your reply.
I can’t find anything that would activate it, It is showing as selected and on my plan list, ?



Sent from Sky Yahoo Mail for iPhone

[Christopher_G]

OK, thanks for checking, @PaulR5 

If you have a chat with our Mobile Care team, they will be able to check everything from our side for you.

Chris