Hello I can’t reset my password on EE perks can anybody help ?

[Leanne_T]

Morning @Park23 

Thanks for coming to the community. 

Have you selected the 'forgotten log in details' option on the Login | EE page? 

You would need to enter the email address you originally used to register for the perk account. 

Speak soon 🙂

Leanne.

[Park23]

Hello Yes multiple times but it’s not allowing me to reset password It’s saying account deactivated 

Sent from Yahoo Mail for iPhone

[Leanne_T · Accepted solution]

Thanks for the quick reply and the extra details @Park23 

If the account is deactivated, the reset password won't work for you the account would need to be reset for you to register for a new perk account. 

To do this, please give us a call on 150 and the team can complete a webform for the perk team to get this sorted for you. 

Let me know how you get on 🙂

Leanne.