Forgo to say I was sign up at Richmond EE store 10/11/22 ,haven't received email or text about the prepaid card , 30 days after which is 10/12/22 I bck to the shop confirmed the number I chose to use and asking about the card and result is ( read 1st post ) ,the staff says I have to call CS to find out , the CS was helpful bcos from to time been delayed too long and several times visit the shop and call EE CS then call google repeatly again and again , until today the EE CS tell me im not eligible after 5 months chasing , I remembered that was black Friday sale , I received call from my previous provider O2 offered me the black friday sale 2 days in a row, ended up I chose EE for Google pixel 7 pro as read on website 7 pro have £300 digital credit , so why is like this , the CS said promotion was on Oct then claim at Nov , and Dec promotion claim at Jan , so Nov promotion was pulled off , this is 1st time in my life heard about promotion started then in the middle pulled off then continue promotion again , does it sound logical? If I know at the begining im not eligible then whats the point to pay expensive contract and also not even have free ear buds , last month I chase , the CS was agreed I should have received text or email but I received none, this problem very frustrating me and desperate, personally feels like I being cheated , or I miss understanding , I wish have some right answer , why tell me after 5 months said im not eligible ? Doesn't sound fair .
