Full Works, not giving Apple one option in list?

[TheGunners1886]

Hi, I have the EE full works plan, I’m not getting the option to have apple one, only Apple Music, or two pointless other options? Please help. 

[Michael_D]

Hi @TheGunners1886 

Thanks for coming to the community.

What are the other options that you are seeing when you go to select your inclusive extras?

If you load the EE app, and select Manage followed by Mobile & SIMs, does it show that you have a Full Works iPhone plan?

Michael

[TheGunners1886]

Hi, this is it.


Your Mobile plan
Apple iPhone 15 Pro Max
EE One Full Works SIM 1m £49.50


Thank you.

Sent from my iPhone

[garybs29]

I suspect that will be because you're on the non iphone version

[Lesley_W · Accepted solution]

Thanks for sending that across @TheGunners1886 

Usually the iPhone plan has it in the name to identify it. I'd recommend giving our team a call on 150 so they can change this for you.

Lesley

[TheGunners1886]

You were correct, thank you, just spoken to someone at EE, it’s only on the iPhone version, but found out if I change, I won’t have the TNT sports version, and it wouldn’t be a option to change back, so I left it 😪.

Thank you.
Sent from my iPhone

[TheGunners1886]

Thank you.
Sent from my iPhone

[Lesley_W]

Thanks for popping back with an update @TheGunners1886 

Enjoy your sport and at least you know you have the option to change it if you needed to in future 🙂

Lesley