The EE Community

cant purchase pack even though i have credit

i message AL to 150 and it says i have £10 credit and in the app it says i have £10 credit. i message PACK10 then YES but whenever i try put TOPUP to use my credit it sends the same text again. how do i fix this or alternatively is there a way to wit...

Apple tv

Good evening can someone help me out The other day I upgraded my SIM and got free Apple TV which was on offer I've followed all the instructions but even signed in it keeps coming up with free trial then subscription getting a bit frustrated now won'...

eSIM Activation Request – SIM Only Plan

Dear EE Support, I recently ordered a SIM Only plan from EE and provided a PAC code to transfer my existing number. The order was confirmed on 8 May 2025, but I have not yet received a physical SIM card.Since I am using a phone that supports eSIM, I ...

How long to change to my old number

Roaming suddenly stopped working

Hello, I am based in the UK on a monthly contract but currently in Germany, I bought a 7 day roaming pass and it suddenly stopped working. I've restarted my phone, turned off the wifi etc, but I am having no success. I also tried to contact EE on my ...

TV Guide

Can the programme information/preview be turned off in the TV Guide?  It now takes up half the screen and I can only see 5 channels at a time before having to scroll down.

Unable to manage my landline anymore.

When I was forced to join EE from BT I was able to manage my landline (digital) and set up "call protect" etc. Now when I login to my EE account and select "manage plans" only Broadband is available and not landline. Does anybody have any ideas befor...

Cannot log in

Cannot log into my account. Have been on phone for hours to Tech department without success. I have tried all their suggestions without solving the problem. Today is Saturday the 10th and have call booked with Tech department on Tuesday 13th with " s...

Travel to Italy which roaming package I need

Hi we travel to Italy in a few hours & need a roaming pack but I'm not sure where to find the f right one, my daughter said there is a £10 add on we can buy but I really don't know which one & don't want to get the wrong one can someone please put th...