Friends and family code

[Bax88]

I’m having trouble using a discount code online for my partners contract over the last week. Was told by multiple ee employees over the phone a full contract and can be added afterwards.  Got contract yesterday and phone arrived today. Link that I was sent stating to upgrade and follow link takes me to a help page. Just spoke to EE again told this isn’t possible. Is there anything that can be done to apply it? 

[Chris_B]

@Bax88  To add a F&F discount code to a contract that that your already have you have to call customer services so they can add it you can not apply this yourself online.  Obviously you must have a different discount code to your own. 

[XRaySpeX]

@Bax88 : Discount codes may be applied by calling CS within 30 days of purchase if it wasn't at PoS when buying a new contract or upgrading. They cannot be applied mid-term.

[Bax88]

We tried 2 different codes online whilst we were on the phone to an advisor and they didn’t know why it wasn’t added on and then told us to upgrade and add after

[Bax88]

CS says there is no way of added on after. I sent email through ee on my app and I received this email back. I don’t really know what to do now

 

[XRaySpeX]

Well, as it's over 45 days of taking out the contract, you can't use a discount code on it.

[bensimpson]

How can I ad family and friends to mine

[Katie_B]

Hello @bensimpson. 

Have you already taken out your contract?

Katie