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Friends and Family discount code not being accepted

allan_gillian
Investigator
Investigator

I'm having issues with my Friends and family discount code. It's recently been generated; standard upgrade and I've chosen a SIM only plan that doesn't appear to already be discounted. The code is coming back as invalid.  Am I missing something obvious? Why is it not being accepted?

11 REPLIES 11
Katie_B
EE Community Support Team

Hi @Kyk1

Welcome to the EE Community, it's great to have you here!

What plan are you selecting and what device?

Is the plan already discounted?

Speak soon, 

Katie

Matt_124
Star Contributor
Star Contributor

Is it a sim only or handset plan?