EE Security

[BobBar1]

Trying to install EE Cyber Security on my computer. When starting it asks for my EE mobile number in order to send a conformation PIN number.

My mobile is not with EE so unable to access Pin. 

[Christopher_G]

Hi @BobBar1 

Welcome to the community.

Are you an EE Broadband customer? If so, are you following the steps on this Setting Up EE Cyber Security Powered by Norton help page?

Chris

[BobBar1]

Hi,

Many thanks for your reply. Get to "Activate EE Cyber Security" then it asks for my EE mobile number. Long story buy my mobile is with Vodaphone. It won't let me continue, just keeps asking for my EE mobile.

[Christopher_G]

OK, thanks, @BobBar1 

Are you initiating the setup from a text message or through your EE Online account? 

Chris

[BobBar1]

Hi, Via my EE online account

[Christopher_G]

OK, thanks @BobBar1 

It may be worth speaking with our Customer Care team so they can try and help activate it from our side for you.

Chris

[BobBar1]

Hi Chris,

Thanks for the advice. I have spoken to one of the EE Team, a most helpful lady who after discussing the issue passed my issue onto the Technical Team

[Michael_D]

Thanks for the update @BobBar1.

Please keep us posted with how it goes.

Michael

[BobBar1]

After months trying to get help to install EE Cyber Security, no luck at all. Spoken to "TeC Experts " at EE but nothing.

[Christopher_G · Accepted solution]

Hi @BobBar1 

Welcome to the community.

What were the latest steps that the technical support team asked you to try? Have they mentioned what they thought might be causing the problem?

Chris