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Friends & Family code only discounting for 6 months

Johand
Visitor

Can anyone advise as I’m not getting any joy with getting this resolved. 
I’ve given a couple of 50% discount codes out to family & they have used them to switch over to EE. They’ve switched to a Sim only deal for 24months but code is only showing as discounted for 6 months. Tried filling in the colleague products form but they just keep closing it saying code has been applied, so not fully understanding the issue - despite me asking them to contact me. 150 said they should think themselves lucky as the discount should only be 30% - obviously a training issue there. 
Starting to wish I’d not bothered !

4 REPLIES 4
Christopher_G
EE Community Support Team

Hi @Johand 

Welcome to the community.

I've sent you a private message about this. Please take a look and get back to me.

Thanks

Chris

Christopher_G
EE Community Support Team

Hi @David 

It's for SIM plans 12+ months too. 🙂

Chris

Christopher_G
EE Community Support Team

I've checked and the relevant information is available to our customer service teams, @David. I'm sorry if the incorrect information was given to you.

Chris

Hi - what was the solution for this please? 

My friend is having the same problem with the code I've given him (saying code has been applied)?

Thanks