Free phone case and screen protector
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07-12-2022 09:54 PM
When I ordered my new device as week ago I took out insurance too. Included was a free screen protector and a case. I haven't received one. What should I do?
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08-12-2022 08:28 AM
Hi @Charlie_e
Thanks for coming here.
Please call us on 150 and the team can get this looked into for you 🙂
Let me know how you get on.
Leanne.
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15-12-2022
06:30 PM
- last edited on
15-12-2022
06:57 PM
by
DanielPA
Hi Leanne
No luck. I rang 150 about this last Thursday and still no case or screen protector.
Can you help at all?
Thanks
Charlotte
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16-12-2022 08:06 AM
What did they say when you called 150, @Charlie_e?
Chris
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16-12-2022 08:35 AM
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16-12-2022 08:41 AM
I know there have been some delays with the postal service recently, @Charlie_e. That could be why you haven't received this most recent one. If you'd like to check on it, it may be worth speaking to our Mobile Care team.
Chris
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05-04-2023 07:31 AM
Oh that old line, lol
They've told me that every time I call, 4 months later and several calls still no case, I think it's a load of old tosh.
Did you ever get one?
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05-04-2023 03:35 PM
Sent from Outlook for Android<>
