Fitness+ voucher & Beats Flex earphones not delivered

bennyrp · ‎24-02-2023

I have purchased the Apple Watch 8 on a contract which includes 24 months of Apple Fitness+ and a free pair of Beats Flex earphones, however, neither have been delivered.

Could you advise, please?

Thanks

Northerner · ‎24-02-2023

Hi @bennyrp

Have you tried texting FITNESSPLUS to 150. If not you'll need to speak to EE CS on 150.

The headphones will be sent 15-30 days after purchase to your account registered address.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎24-02-2023

Hi @bennyrp

Have you tried texting FITNESSPLUS to 150. If not you'll need to speak to EE CS on 150.

The headphones will be sent 15-30 days after purchase to your account registered address.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.