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Faulty Product

Cher3
Explorer

‎01-10-2023 06:28 PM

I purchased a Xbox Series S with 2 controllers. One of the controllers are faulty and I wish to return it for a new one. How do I do this ?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎01-10-2023 07:14 PM

@Cher3   When did you purchase this ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Cher3
Explorer
In response to Chris_B

‎01-10-2023 07:23 PM

Less than a week ago, it's on my contract, I am paying monthly for it

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Cher3

‎01-10-2023 07:29 PM

@Cher3  You’ll have to call customer services about this and you’ll probably find that you have to return the whole package as the controllers are part of it.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful