Family and Friends Code

Ian19641
Explorer

‎04-12-2023 05:56 PM

Hello

I have been trying to purchase a new phone with package but when I put the Family and Friends code in I get the message it is invalid.  Any help would be appreciated, thanks

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎04-12-2023 09:58 PM

Hi @Ian19641 

Have you read the legal part. Your code may not work becase the tariff or device is already subject to a discount or promotion. You can only have one deal active. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Ian19641
Explorer
In response to Northerner

‎04-12-2023 10:12 PM

Hi, thanks for reply, as far as I am aware the package I am looking at is not subject to any other discounts

i just built the package up put in code and it said it was invalid

0 Helpful
Katie_B
EE Community Support Team
In response to Ian19641

‎05-12-2023 07:31 AM

Good morning @Ian19641. 

What phone and pack are you looking at?

Speak soon, 

Katie

0 Helpful