@Nigeyoung , this is not customer service, you would have to ring them to get your account reset. Have you checked the correct email account, have you checked your spam/junk folder whether it has gone in there?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
