@Nigeyoung , this is not customer service, you would have to ring them to get your account reset. Have you checked the correct email account, have you checked your spam/junk folder whether it has gone in there?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
