Hello @Katiequinn88,
Welcome to the EE Community 🙂
The password reset link is not ending up in your spam/junk folder at all is it? If it has been awhile since you have logged in your account may be de-activated in which case I would recommend calling our customer services team on 150 who have access to send a form off to our perks team for you. Alternatively I can also e-mail them if you private message me with your details, but this method will usually take longer.
Alex
