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Ee perks not letting me sign in and reset email not arriving

Susan126
Explorer

‎06-03-2023 08:09 PM

Hi

I am trying to sign into ee perks to validate my details to get an upgrade.  My sign in details are not recognised on work and personal email account. I've requested a reset email to change password on both work and personal email and this email hasn't arrived.

I've phoned and was told a reset email was being sent but hasn't arrived.  I've ordered a new phone but can't get it till this is resolved.

Please help?

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎07-03-2023 07:57 AM

Hi @Susan126 

Do you already have a perk account that isn't working, or are you trying to sign up with a new account?

Jon

0 Helpful
Susan126
Explorer
In response to Jon_K

‎07-03-2023 07:59 AM

I already have one,

0 Helpful
Jon_K
Former EE Employee
In response to Susan126

‎07-03-2023 09:36 AM

Thanks @Susan126 

I'll send you a private message on here.

Jon

0 Helpful