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Ee perks deactivated

Vicz
Explorer

Hi, 

when I am trying to access ee perks discount codes it states my account is deactivated. Can you please advise/help? 
Thanks in advance 

53 REPLIES 53
Katie_B
EE Community Support Team

Hello @Mark421

Welcome to the community. 

I have sent you a private message for more details. 

Speak soon, 

Katie

Meth3rlence
Visitor

I'm having the same issue. Perks account deactivated and I can't re-register as the email address already exists. 

Leanne_T
EE Community Support Team

Hi @Meth3rlence 

Thanks for coming to the community. 

I have sent you a private message for some details 🙂

Leanne.

Penguinpuncher
Visitor

Good evening, 

I am attempting to use my EE Perks unfortunately i have the message appear that me EE Perks Account has been deactivated. 

 

How can this be resolved and reactivated? 

Any help would be greatly appreciated. 

 Regards, M

Katie_B
EE Community Support Team

Hi @Penguinpuncher

Welcome to the community. 

I would love to help further. 

When you have a moment please check your community inbox. 

Katie

Hi Katie,

You replied to my message with a problem with my perks account being deactivated. Unfortunately I have waited the weekend and am still unable to log in. Have tried phoning the support desk who told me to go to my HR, who are unable to help.

Can you take a further look please.

Katie_B
EE Community Support Team

Good morning @Simon208

Of course, please let me find our conversation in private messaging and get back to you. 

Katie

RM81
Visitor

Hello, 

I am having the same issue with my EE Perks Account being deactivated, please could you help?

Thank you, 

Rachel

James_B
EE Community Manager
EE Community Manager

No problem @RM81 

I've sent you a private message. Please check your inbox and get back to me.

Thanks 🙂

James

HI Katie

I am having issues with EE perks also.

Can you reset my perks account so I can start again.

thanks Rahim.