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Ee perk

GreigB1967
Investigator
Investigator

‎18-12-2023 03:25 PM

Just had an email saying that ee are still having trouble processing my offer, I didn’t realise that there was a problem with my nhs ee perk code. Can someone help please!

0 Helpful
3 REPLIES 3
James_B
EE Community Support Team

‎18-12-2023 05:26 PM

Hi @GreigB1967,

Did the email advise what action you need to take to complete your order?

James

0 Helpful
GreigB1967
Investigator
Investigator
In response to James_B

‎18-12-2023 05:57 PM

It says, Please check if your phone number has successfully moved to EE or visit the NHS Perk Portal and enter your EE phone number again.

I’ve always been with ee. So it doesn’t need to move. I have visited the portal and all my details are correct. 
I upgraded in store and they accepted the perk code. Something which should be so simple is beginning to be a real pain! 

hope you can help! 
thanks Greig

0 Helpful
Chris_B
Grand Master
Grand Master
In response to GreigB1967

‎18-12-2023 06:19 PM

@GreigB1967  I recommend you call and speak customer services about this.    They have access to your account and can see what the issue might be.  

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