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Early upgrade

rshar1
Investigator
Investigator

‎15-12-2023 09:29 AM

I have two phones and I’d like to upgrade both yet mine is eligible under the 100 day upgrade but the other line isn’t? I wanted to sort both at the same time.

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4 REPLIES 4
rshar1
Investigator
Investigator

‎15-12-2023 10:33 AM

IMG_7225.png

Yet the website states the above - EE are a nightmare when it comes to consistency  

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Leanne_T
EE Community Support Team
In response to rshar1

‎15-12-2023 12:30 PM

Hi @rshar1 

Thanks for coming here. 

Does the other number show an early upgrade fee? 

Are they both on the same plan and contract length? 

Leanne 🙂

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rshar1
Investigator
Investigator
In response to Leanne_T

‎15-12-2023 12:35 PM

They both show a fee - when I called EE this morning my phone could be upgraded but not the second phone. This was to be done over the phone with EE yet this wasn’t reflected online.

I have two lines both started on the same date with same expiry.

many thanks,

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Leanne_T
EE Community Support Team
In response to rshar1

‎15-12-2023 01:03 PM

Thanks for coming back to me @rshar1 

I would suggest speaking to our mobile guides again on 150 to discuss your options for upgrading and if possible see what is available. 

Leanne.

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