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Community Activity
Broadband takes a dive when using EE TV
Just started using EE TV, with EE broadband, and discovered when it's in use the broadband speeds drop from around 65 Mbps to less than 10, making the internet all but unusable for the rest of the household. To be fair, our broadband has never been p...
Resolved! Returning kit
Hi there I've just received a bill of 85 pounds today saying ee haven't received their broadband kit when I sent it away months ago i even recieved a 85 pound cheque few months ago so I assumed it was fine and well clearly that's not the case I didn'...
Can't upgrade due to login loop...
So...I'm due an upgrade (since august but this problem persists), I login to the EE website, I click the upgrade button to begin, I'm then met with the message "Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose wha...
Switch 2 Order Missing
I ordered a switch 2 mario kart bundle in April and received no email but thankfully screenshot the confirmation with is EE- and then 8 numbers. Rang up customer service a week later and they confirmed that it has been ordered fine. Rang today as sti...
Email/chat to EE from Australia
How can I email EE or chat online? I am trying to contact EE from Australia. I went in store to the Tottenham Court EE branch, before leaving the country to confirm that my international roaming was activated, and to ask how I could pay 2 months in a...
Apple tv
I have just signed up for Apple tv was told i get 6 months free but it states only 3 months
Voicemail now announcing number in message
Recently the EE voicemail message when called seems to be announcing in the voicemail call not only the time of the message, but also the number of the person who left the message. Annoying as it takes longer to get to hear the message, and unnecessa...
Issues with logging into EE perk
I’m having ongoing issues with logging into my EE perk account. I’ve tried to reset my password and I’m not receiving the reset link password. Anyone else having issues.
EETV feature request
We've been using EETV on Apple TV 4K a week now. In the main I'm impressed - it's not as complete, nor easy as SkyQ but I'd guess it is better than Sky Stream, owing to the extra power of the Apple TV box.However, I have a few feature requests/bugs a...
Poor broadband customer experience
I have had 2 very poor experiences with my broadband account in the past 8 months. Firstly, EE couldn't close my legacy account correctly and continued to bill me incorrectly for a service I wasn't using. I took it to the Ombudsman and won, as they w...
