EU Roaming 7 Days

[Ersinn]

I bought 7 days valid European roaming on 19.06.2023 at 01:54, but it shows 06/23 in the add ons section. Shouldn't it be 7 days instead of 4 days? I paid 10 pounds.

[Katie_B]

Hi @Ersinn. 

Welcome to the community. 

That's right, 7 days is £10. 

When is your plan refresh date?

Katie

[Ersinn]

My package will be renewed on July 4th. I am a PAYG user.

[Leanne_T]

Thanks @Ersinn 

Can you text BALANCE to 150 and let us know the full reply? 

Leanne 🙂

[Ersinn]

I can't send messages to 150 because I'm in Europe.

[Leanne_T]

You should still be able to send the text @Ersinn 

Can you text other numbers? 

Leanne.

[Ersinn]

Your current balance as of today 15:19 is £0.00. You have unlimited minutes, unlimited texts and 94.9GB remaining until 04/07/2023 for your £20 Pack. Your remaining data includes 43.9GB of rolled over data. Your last top up was £7.08 on 18/06/2023 at 23:54. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Leanne_T]

Thanks @Ersinn 

I would suggest giving us a call on 150 to get the roaming add-on looked into 🙂

Leanne.

[Ersinn]

Can I find out the last day of the add on by sending a message? I am not in a position to call.

[Leanne_T]

The text to check balance is not showing the add-on details, you would need to give us a call @Ersinn 

Leanne.