EE perks

Jlstride · ‎23-09-2023

Tried to reset EE perks password to get a code to upgrade. Won’t let me do it now locked out for 24hrs. Anyone help please

Christopher_G · ‎24-09-2023

Hi @Jlstride

Welcome to the community.

How far did you get with the password reset process before it locked you out?
Chris

Jlstride · ‎24-09-2023

It kept saying something like password not accepted, then I tried it and it said too may attempts and try again in 24 hrs

Christopher_G · ‎24-09-2023

OK, thanks @Jlstride. Could you try again on a different device or browser when the 24 hours expires please? If it still doesn't work, please let us know.

Chris

Jlstride · ‎24-09-2023

I did try to reset password before on iPhone and desktop but to no avail. Later on today 24hrs is up so I’ll try again then.

Jlstride · ‎24-09-2023

Hi.

Waited over 24 hrs, wouldn’t reset on iPhone but finally worked on desktop. Now I can get my perks codes to upgrade.
thanks

James_B · ‎25-09-2023

Thanks for keeping us updated @Jlstride 🙂

James