EE perks deactivated

[Sxlaw88]

HI

I am looking to reactivate my EE perks account. Any help appreciated.

Thanks 

H

[Lovetj]

I think my EE mobile network has been deactivated. Please help me find out what's happening.

[ScottieF]

Another one with same problem with EE Perks Account

"Account Deactivated". Tried logging in tonight and account tells me its deactivated. Been a while since I logged in, would appreciate the help others have received.

Many thanks.

[Christopher_G]

Hi @Lovetj 

Welcome to the community.

What is the problem that you're having? Have you tried restarting your phone?

Chris

[Christopher_G]

Hi @ScottieF 

Did you receive an email from our Perk team with a re-validation link? Please check your spam/junk folder in case it went in there.

Chris

[ScottieF]

I'm trying to get it active so I can change SIM only contract. No, no email received in email or junk. Was going to start a fresh thread but thought it was better to put it in here as its the same problem.

Thanks Christopher_G.

[Christopher_G]

OK, thanks @ScottieF 

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

[ScottieF]

Tvm @Christopher_G have replied to PM 👍

[haythum]

I'm having the same issue with the message "Your account has been deactivated as your registration was not completed within the allowed time frame."

[Katie_B]

Hi @haythum. 

The quickest way for you to get this resolved is to call 150 and speak to our Mobile Care team. They have access to your account and will be able to raise a webform with our perk team.

Alternatively, I can email them, but this may take longer. If you would like me to do that, please send me your mobile number and the email address that you registered originally.

Katie

[paasant67]

Hiya,

I am also having the same issue. I haven't received any message that my sim has been deactivated but I am not getting network at the moment.

Any help for me? 

thanks