EE perks can’t access won’t send me password reset

[Cross25]

Can someone please help I registered for EE perks got an email to my work address verified it, I was asked to sign in and it would not let me I have attempted to re set my pass word but never get an email back I have tried many times over a few weeks. I am due to collect a phone but want my discount ! 

[Christopher_G · Accepted solution]

Hi @Cross25 

Welcome to the community.
I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks 🙂
Chris

[E1uSiV3]

I am having exactly the same issue, could someone please DM me with some assistance as I have just renewed a contract and need to provide me perk code within 30 days.

[Christopher_G]

Hi @E1uSiV3 

I've sent you a private message.

Chris

[elj2419]

Hi, I'm having the same issue. Is someone able to assist me please? 

[Leanne_T]

Hi @elj2419 

How long ago did you register for a Perk account?

Are you using the work email to request the password reset? 

Leanne.

[elj2419]

Hi Leanne, about 30 minutes ago. I've followed the link sent to my work email address but I get an error message saying the password is incorrect.  I have tried to reset with both my work and personal email address and the code hasn't arrived to either account. 

BW 

Emma 

[Leanne_T]

Hi @elj2419 

Is this the first time you have registered today? 

The perk code would be generated in the perk account and not be on the email 🙂

Leanne.

[Natalia99]

Hello could I please get some help as I’m having the same issue 

[Katie_B]

Hi @Natalia99. 

I have sent you a private message for more details. 

Katie