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EE perk code not working

MarD
Investigator
Investigator

When trying to apply my EE perk NHS code on checkout for an upgrade it is coming up with a "voucher not valid" message. I tried three different codes and two different SIM contracts to check for any glitches- none worked. I telephoned 150 but was told to get in touch with my HR dept. I am pretty sure my HR dept in the hospital won't be able to sort out the issue with EE systems.I see this is not an uncommon problem, please help!

3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

Hi @MarD,

Welcome back to the EE Community. 🙂

Did you accept all cookies when accessing the upgrade shop?

James

There wasn't an option regarding cookies.

Christopher_G
EE Community Support Team

Hi @MarD

Could you try on a different device please? Make sure you accept cookies if it asks.
Chris