EE perk code not coming through

[Meg78]

I am trying to renew my EE perk while I upgrade my phone but the EE perk code is not coming through to my NHS email so I cannot apply the discount. I have been trying for 2 days and still nothing.

I have called and spoken to someone on the phone to ask if I could share my NHS badge to receive the perk, but was told this wasn't possible. 
Has anyone had a similar issue or how did you receive the code in the end? Thanks!

[Christopher_G]

Hi @Meg78 

Welcome to the community.

If you log into the EE Perk Portal, your discount codes will be shown there.

Chris

[Meg78]

It isn't showing me codes because I need to revalidate my email address,
but the email to verify it isn't coming through to my NHS email.
Thanks

[Christopher_G]

Ah, I see, @Meg78 

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

[Meg78]

What you sent in the private message unfortunately hasn't worked. Please can you contact me again? Thanks

[Christopher_G]

Hi @Meg78 

I've replied to your private message, hopefully we can get this sorted there.

Chris

[Hazwell24]

Could you help me too im having trouble with this too.

Thanks

Lauren 

[Linzi_H]

Hi @Hazwell24 

Welcome to the community!

If you're having any issues accessing your Perk account online, the quickest way to get this sorted is to contact us directly.

One of our Guides can send a web form to the Perk team on your behalf. 

Thanks so much,

Linzi