EE perk code expired

[mullingsdylan]

My EE Perk code recently expired and I have generate a new one but cannot find anywhere to enter the new one. My account is due an upgrade and whilst looking at upgrades the code was not working at checkout? Is there anything obvious I am missing?

[James_B]

Hi @mullingsdylan,

Welcome to the EE Community. 🙂

Which error message do you see after entering your code?

Were there any other discounts in the plan you were selecting?

James

[mullingsdylan]

Hi James,

The error message that appears is “Coupon is not applied due to invalid coupon code provided” I have tried other plans and a different code and still comes up. And it doesn’t say there are any other discounts

[Leanne_T]

Hi @mullingsdylan 

Thanks for coming back to us.

Did you get the perk code from the perk portal or a third party site? 

Leanne.

[mullingsdylan]

Hi,

I got the code from EE PERK direct and copied onto the store

regards

dylan

[Leanne_T]

Perfect thanks @mullingsdylan 

In this case, please call us on 150 and the team can help you upgrade and apply the code for you. 

Leanne.