EE Perks

[Jenny1398]

I am trying to revalidate my Perks account but every time I submit my ID badge and email. It doesn’t update validation. I have tried to revalidate twice on two separate occasions.

[Leanne_T]

Hi @Jenny1398 

Thanks for coming here. 

Could you try uploading photo ID first and then leaving the work email empty, does this work for you? 

Leanne 🙂

[Jenny1398]

I have tried doing this on several occasions. It never confirms that I have submitted anything.

[Katie_B]

Thanks for confirming @Jenny1398. 

The quickest way to get this resolved would be to give us a call on 150 so our customer care team can complete a webform for the EE Perks team. 

Alternatively, I can email them, but this may take longer. If you would like me to do that, please sent me a private message with your mobile number and email address linked to your EE Perks account. 

Katie

[Jenny1398]

I will send you a message now