EE Perks password not resetting

[Wattybotty]

I’ve not used my EE perks for a while and can’t remember my password, however, when I go to reset it it keeps going back to the same page saying “password can’t be reset, please try again”  Can anyone help? 😊

[Wattybotty]

It says we were unable to reset your password, please try again 🤦🏼‍♀️

[Leanne_T]

Can you try logging in with the personal email, does this work for you? @Wattybotty 

Leanne.

[Wattybotty]

Doesn’t work and I requested a password reset this morning to my personal email this time and no email has come through 

[Katie_B]

Hello @Wattybotty. 

I have sent you a private message for more details. 

Katie

[Wattybotty]

Can anyone help me with this? I’m coming up to the end of my contract and need a code!!!

[Katie_B]

Good morning @Wattybotty. 

I have sent you a private message for more details. 

Katie