EE Perks login issue

[tom_parton]

I’m literally having the exact same issue with uploading my veterans ID! It’s incredibly frustrating! Did you get it sorted?

[Rach_H]

Hi @tom_parton,

Welcome to the Community!

Are you able to access your Perk account, and having issues uploading your evidence, or are you having trouble getting logged in?

Rach

[tom_parton]

Hi Rach_H,

I couldn’t log in, asked for a password reset a few times but those emails never arrived. So I went to register a new account with a new email to upload my ID again, but am met with the same error message stated by the OP. 

“The page was not displayed because the request entity is too large”. I have checked the size of the evidence and it is only 1MB

[Rach_H · Accepted solution]

Thanks @tom_parton. I've popped you through a Private Message so we can take a look and help you to get this sorted.

Rach

[Tessmaz]

No not resolved sadly, it really shouldn’t be this difficult 

[Tessmaz]

Im having the exact same issue! I dont understand why its so difficult just to obtain a code for an offer EE advertises - im not sure where a ‘private message’ goes to either as im not receiving anything and the call centre have no idea how to resolve its a lot of my own time wasted trying to resolve