EE Perk Account Deactivated

[Graham-Essex]

Hi,

I’ve tried to log into my EE Perk account but it’s been deactivated and won’t let me create a new one.

can this be sorted please?

thanks!

[Leanne_T]

Hi there @Graham-Essex 

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks 🙂

Leanne.

[helene0907]

Good morning,

I am having the same issue. I sent an email to the perks customers team but haven’t heard back.

Are you able to assist please?

Thanks

Helene

[Katie_B]

Hi @helene0907. 

Of course, I would love to help. 

I have sent you a private message for more details. 

Katie

[DanLovs]

Hi ee team,

I have the same issue whereby my perks account has been deactivated and I can’t re set it.

can you help please

thank you

[Christopher_G]

Hi @DanLovs 

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks

Chris

[Melanie751]

Hi ee team I’ve contacted customer service 3 times I can’t verify my email address as I changed nhs trusts I have my account for 2 years and I need to re submit I’ve tried this many times and sent my badge over also this is so frustrating as when I rung today it looks like I’ve never had my bill price changed I have 3 phone lines and this shouldn’t be a worry when we’re meant to take the advice from the advisor that’s it’s been sorted but clearly not I need to speak to someone and get this sorted! Many thanks 

[Katie_B]

Hello @Melanie751. 

Welcome to the community. 

Are you aware if the customer care team have contacted the perk team to ask them to remove any details they may have?

Katie

[Melanie751]

Hi they said they have no way to do this hope someone can help

Sent from my iPhone

[Katie_B]

Hi @Melanie751. 

I have sent you a private message for more details. 

Katie